Job Description
Are you seeking a rewarding weekend job in San Antonio that offers flexibility and growth? Horizon Retail & Logistics is seeking a dedicated Customer Service Representative to join our thriving team.
Our weekend shift is the heartbeat of our operations, requiring a positive attitude and a commitment to excellence. If you are a self-starter looking for part-time work that fits around your schedule without sacrificing quality, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Flexible scheduling for work-life balance.
- Opportunities for internal advancement.
- Comprehensive training programs.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Assist customers with product information, order tracking, and returns processing.
- Maintain accurate records of all interactions in our CRM systems.
- Collaborate with the sales team to identify upselling opportunities.
- Ensure a clean and organized workspace that reflects our premium brand standards.
- Adhere to all company policies and safety protocols.
Qualifications
- Previous experience in customer service or retail is preferred but not required.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong verbal and written communication skills.
- Ability to multitask and remain calm under pressure.
- Reliable transportation and proof of eligibility to work in the USA.
- Proficiency with basic computer applications.