Job Description
Are you looking for a flexible part-time job in New York that fits your weekend schedule? Apex Support Solutions is currently seeking dedicated individuals to join our team as Weekend Customer Service Representatives. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you.
As a Weekend Shift Team Member, you will play a crucial role in ensuring our clients receive top-tier support during peak weekend hours. We offer competitive pay, a dynamic work culture, and the flexibility you need to balance your personal life.
Why Join Us?
- Flexible Scheduling: Work your chosen weekend shifts without the stress of weekday obligations.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Facilities: State-of-the-art contact center located in the heart of Queens.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Resolve complex customer issues and escalate tickets when necessary to ensure timely closure.
- Document all customer interactions and account information accurately in our CRM systems.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with the support team to maintain high service standards and quality metrics.
- Adhere to all company policies, including data privacy and compliance regulations.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous customer service experience is a plus but not mandatory for the right attitude.
- Strong verbal communication skills with the ability to listen actively and empathize.
- Basic computer proficiency and typing speed of 40+ WPM.
- Must be available to work weekends, specifically Saturday and Sunday.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.