Job Description
Are you looking for a rewarding career with a flexible schedule? Memphis Support Solutions is currently hiring Weekend Customer Service Representatives. This is an excellent opportunity for individuals seeking weekend shift jobs in Memphis, TN with no experience required.
Our team values reliability, a positive attitude, and a desire to learn. We offer a dynamic work environment where you can grow your skills while enjoying your weekdays off.
Key Responsibilities:
- Assist customers via phone and email regarding their orders and inquiries.
- Resolve issues quickly to ensure high customer satisfaction scores.
- Process returns and exchanges with accuracy.
- Update customer records in our internal database.
Requirements:
- Must be 18 years or older.
- High school diploma or equivalent.
- Basic computer skills and typing proficiency.
- Must be available to work Saturday and Sunday shifts.
- Strong communication and problem-solving skills.
Responsibilities
- Handle a high volume of inbound customer calls and emails.
- Provide accurate information regarding products, services, and billing.
- Escalate complex issues to team leads when necessary.
- Ensure all customer interactions are logged properly in the CRM system.
- Maintain a professional and helpful demeanor at all times.
Qualifications
- No prior customer service experience is necessary; training is provided.
- Must have a quiet workspace and reliable high-speed internet connection.
- Ability to work flexible hours, specifically weekends.
- Strong attention to detail and time management skills.
- Willingness to learn new software tools quickly.