Job Description
Are you a dedicated professional looking for a rewarding weekend schedule in the vibrant heart of Miami? Apex Hospitality Solutions is seeking a Weekend Customer Service Representative to join our elite team. We pride ourselves on delivering world-class service and are looking for individuals who can uphold our high standards while enjoying the flexibility of weekend shifts.
In this role, you will be the face of our brand, ensuring every guest interaction is positive, efficient, and memorable. If you are seeking a premium opportunity to grow your career in a dynamic environment, we invite you to apply today.
Responsibilities
- Manage a high volume of incoming inquiries via phone, email, and live chat with a focus on courtesy and efficiency.
- Resolve customer issues and complaints in a timely manner, escalating complex problems to the Shift Manager when necessary.
- Process transactions, bookings, and service requests accurately while adhering to company protocols.
- Maintain a clean, organized workspace and ensure all customer data is up-to-date in our CRM systems.
- Collaborate with the support team to ensure seamless operations during peak weekend hours.
- Identify opportunities to upsell products or services to enhance the guest experience and drive revenue.
Qualifications
- High School Diploma or GED required; Associate’s degree or relevant experience preferred.
- Minimum of 1-2 years of experience in customer service, hospitality, or retail.
- Strong verbal communication skills with a professional and friendly demeanor.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work weekends (Friday through Sunday) and occasional holidays.
- Ability to multitask effectively in a fast-paced, high-pressure environment.