Job Description
Are you a proactive problem-solver looking for a rewarding opportunity in the heart of Kentucky? Louisville Logistics Solutions is currently hiring a Weekend Customer Service Representative to join our dynamic team. We pride ourselves on excellence and offer an immediate start for qualified candidates.
In this role, you will serve as the face of our brand, ensuring our weekend operations run smoothly and our customers receive the highest level of service. Whether handling inquiries, processing orders, or resolving issues, you will play a critical role in maintaining our reputation for reliability.
Why Join Us?
• Competitive hourly rate ($18.00 - $22.00)
• Immediate start available
• Supportive team culture
• Opportunities for growth within the company
Responsibilities
- Manage high-volume inbound and outbound customer inquiries during weekend shifts.
- Resolve product and service issues with a focus on customer satisfaction and retention.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Update and maintain customer records in the CRM database.
- Collaborate with warehouse and logistics teams to ensure seamless service delivery.
- Adhere to all company policies, procedures, and safety regulations.
- Identify and escalate complex issues to the shift supervisor when necessary.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Strong verbal and written communication skills.
- Proficient in using computer systems and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Valid driver's license may be required for local travel.