Job Description
Are you a reliable professional seeking flexible hours and a rewarding career in Kansas City? Apex Support Solutions is currently hiring dedicated Weekend Customer Service Representatives for immediate start opportunities. Join a dynamic team where your communication skills make a real impact.
As a Weekend Associate, you will play a pivotal role in ensuring our clients receive top-tier support. We value punctuality, a positive attitude, and the ability to work independently. This is a fantastic opportunity for those looking to bridge the gap between full-time and part-time work without sacrificing benefits or growth potential.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Process transactions, maintain accurate records, and update customer accounts in the CRM system.
- Collaborate with team leads to identify process improvements and meet weekend performance targets.
- Provide accurate product information and guide customers through troubleshooting steps.
- Document all interactions and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus.
- Strong verbal and written communication skills.
- Must be available to work weekends (Saturday & Sunday).
- Basic computer proficiency and data entry skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.