Job Description
Are you looking for a rewarding weekend shift job in Omaha? OmniSupport Solutions is seeking a dedicated Customer Service Representative to join our high-performing team. We offer a modern work environment, competitive pay, and excellent benefits for those who value work-life balance.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support during peak weekend hours. If you have a passion for helping people and thrive in a dynamic setting, we encourage you to apply today.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues efficiently and escalate complex tickets to the appropriate department when necessary.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with cross-functional teams to improve service processes and product knowledge.
- Adhere to all company policies, quality standards, and call scripts.
- Meet daily performance metrics, including call handling time and customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate degree in Business or related field is a plus.
- Minimum of 1 year of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) consistently.
- Proficiency with basic computer applications and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and a positive attitude.