Job Description
Are you seeking a rewarding career that offers exceptional work-life balance? Pacific Retail Group is currently hiring dynamic Weekend Customer Service Representatives for our Sacramento operations. We are looking for individuals who are reliable, detail-oriented, and passionate about delivering top-tier service to our clients.
Join a team where your weekend shifts mean you have the rest of the week free to enjoy your personal life. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for rapid advancement within the company.
Why Join Us?
- Flexible Schedule: Enjoy your weekends off.
- Competitive Pay: Earn between $19.00 and $24.00 per hour.
- Growth Opportunities: Clear pathways for career progression.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Process orders, returns, and exchanges accurately using the company CRM system.
- Collaborate with the weekday team to ensure seamless operational continuity.
- Update customer records and maintain detailed logs of interactions.
- Identify opportunities to upsell products and services to meet sales targets.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Minimum of 1-2 years of experience in customer service or retail operations.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and as part of a team in a fast-paced environment.
- Must be available to work Saturday and Sunday on a rotating schedule.