Job Description
Are you seeking a role that offers flexibility without sacrificing professional growth? Apex Support Solutions is looking for a dedicated Weekend Customer Service Representative to join our growing team in Indianapolis. We pride ourselves on delivering exceptional support, and we need passionate individuals to help us maintain our high standards on Saturdays and Sundays.
As a Weekend Representative, you will be the face of our brand, ensuring our clients receive top-tier assistance during peak times. If you are organized, empathetic, and thrive in a dynamic environment, we want to hear from you.
Why Choose Us?
- Flexible Schedule: Enjoy your weekdays free while working just two days a week.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Career Growth: Opportunities for advancement into full-time or management roles.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Resolve complex issues and escalate tickets to senior support staff when necessary.
- Maintain accurate and up-to-date customer records in our CRM system.
- Process returns, exchanges, and refunds according to company policy.
- Provide product training and guidance to customers regarding our services.
- Collaborate with the sales team to identify upsell opportunities during interactions.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous customer service experience is a plus, but we provide comprehensive training.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) as required.
- Proficiency with Microsoft Office Suite and CRM software.
- Problem-solving mindset with the ability to remain calm under pressure.