Job Description
Are you looking for a rewarding career that fits your weekend lifestyle? Apex Support Solutions is currently hiring dedicated Weekend Customer Service Representatives in Charlotte, NC. We pride ourselves on delivering exceptional support while offering competitive pay and a flexible schedule.
Join a team where your contributions matter. We are looking for individuals who are eager to learn, communicate effectively, and provide top-tier service to our valued clients.
Responsibilities
- Manage high-volume inbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues with patience, empathy, and professionalism.
- Process orders, returns, and account updates accurately.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Previous customer service experience is preferred but not required.