Job Description
Ready to boost your weekend income? Express Employment Professionals is hiring immediately for Weekend Customer Service Representatives in Tucson, AZ! Earn competitive pay while delivering exceptional service to our clients. Perfect for students, parents, or anyone seeking flexible weekend shifts with no nights or holidays required. Join our dynamic team and start earning extra cash this weekend!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using established protocols
- Process orders, payments, and returns accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Document all interactions and maintain detailed case notes
- Adhere to company policies and compliance standards
- Meet/exceed performance metrics for call resolution and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work weekends (Sat/Sun) with flexible availability
- Positive attitude and commitment to exceptional service
- Reliable transportation to our Tucson facility
- Quick learner with adaptability to new systems