Job Description
Are you looking for a rewarding career with a schedule that actually fits your lifestyle? MetroLink Support Services is seeking a dedicated Weekend Customer Service Associate to join our growing team in Dallas, Texas. We value our employees and offer a competitive benefits package, including health insurance, paid time off, and opportunities for advancement.
Why Work With Us?
- Weekend-Only Schedule: Enjoy your weekdays free while we pay you for your time.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately and efficiently using our CRM software.
- Document customer interactions and feedback in the internal database to help improve service quality.
- Collaborate with the support team to troubleshoot complex issues and escalate when necessary.
- Ensure all compliance and safety protocols are followed during shift hours.
- Maintain a professional demeanor and appearance at all times.
- Assist in training new hires during their probationary periods.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Must be available to work weekend shifts (Friday - Sunday) consistently.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently with minimal supervision.
- Reliable transportation is required.