Job Description
Are you looking for a rewarding career in Austin with flexible weekend hours and the ability to get paid daily?
Apex Logistics & Support is seeking a dedicated and detail-oriented Weekend Customer Service Associate to join our high-performing team. We are revolutionizing the support industry by offering competitive pay, daily pay options, and a supportive work environment.
In this role, you will be the first point of contact for our valued clients, ensuring their weekend inquiries are resolved quickly and professionally. If you thrive in a fast-paced environment and are looking for local job opportunities in Texas, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer calls, emails, and live chat messages during weekend shifts with patience and efficiency.
- Resolve Issues: Troubleshoot product and service issues, escalating complex cases to management when necessary to ensure 100% customer satisfaction.
- Data Entry: Accurately log customer interactions, update CRM systems, and maintain detailed records of transactions and resolutions.
- Process Orders: Assist customers with order modifications, returns, and exchanges, ensuring all paperwork is processed correctly.
- Team Collaboration: Work closely with the logistics and fulfillment teams to ensure a seamless customer experience from order to delivery.
- Follow Policies: Adhere strictly to company policies, safety guidelines, and quality assurance standards.
Qualifications
- Experience: Minimum of 1 year of experience in customer service, retail, or a related field.
- Availability: Must be available to work Saturdays and Sundays (Weekend Shifts only).
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Technology: Proficient in using computer systems, Microsoft Office Suite, and CRM software (training provided).
- Reliability: Proven track record of punctuality and attendance in previous roles.
- Education: High school diploma or GED equivalent required.