Job Description
Join Chicago's premier hospitality team with exclusive weekend schedules! Urban Hospitality Group seeks passionate Weekend Customer Experience Specialists to deliver exceptional service while enjoying your weekdays free. Perfect for students, parents, or professionals seeking work-life balance without compromising growth opportunities. Work in Chicago's vibrant downtown district with competitive pay, comprehensive training, and advancement paths into management roles.
Responsibilities
- Deliver personalized guest experiences at our flagship downtown location
- Manage weekend reservations and optimize table turnover
- Resolve guest inquiries with professionalism and cultural sensitivity
- Collaborate with cross-functional teams for seamless operations
- Maintain brand standards in service quality and ambiance
- Process payments and POS transactions accurately
- Contribute to continuous improvement initiatives
Qualifications
- 1+ years in hospitality or customer service preferred
- Flexible availability Saturdays and Sundays (6am-11pm)
- Exceptional communication and conflict resolution skills
- Basic proficiency with reservation and POS systems
- Ability to thrive in fast-paced environments
- Strong attention to detail and time management
- Must be 18+ and eligible to work in the US