Job Description
Are you looking for a role that offers the perfect work-life balance? Metro Customer Care Services is currently seeking a dedicated Part-Time Weekend Support Associate to join our dynamic team in Washington, DC. This position offers competitive pay, flexible scheduling, and the opportunity to work in a thriving professional environment.
We are looking for individuals who are detail-oriented, energetic, and eager to provide top-tier support to our clients. If you thrive in a fast-paced setting and want to build a rewarding career, we want to hear from you.
Responsibilities
- Greet and assist customers with inquiries via phone and email in a professional and timely manner.
- Process transactions and maintain accurate records in the CRM database.
- Troubleshoot common technical issues and escalate complex problems to the senior team.
- Collaborate with team leads to optimize weekend workflow and customer experience.
- Ensure a welcoming and organized environment for all visitors and clients.
- Update customer profiles and provide feedback on service quality.
Qualifications
- High school diploma or equivalent required.
- Reliable weekend availability (Saturday and Sunday) required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving skills and a customer-first attitude.