Job Description
Are you looking for a flexible schedule that fits your lifestyle? Pacific Tech Solutions is seeking a dedicated and detail-oriented Part-Time Weekend Specialist to join our dynamic team in the heart of Seattle. We pride ourselves on delivering exceptional service to our clients and are looking for someone who thrives in a modern, fast-paced environment.
As a Weekend Specialist, you will play a crucial role in ensuring our operations run smoothly during peak weekend hours. This is an excellent opportunity for students, retirees, or anyone seeking work-life balance without sacrificing professional growth.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Assist customers with technical troubleshooting and product support.
- Update and maintain accurate records in our CRM database.
- Collaborate with the weekday team to ensure seamless service transitions.
- Resolve customer complaints and escalations efficiently.
- Perform routine system checks and report any technical issues to the IT department.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).
- Reliable transportation is required.