Job Description
Are you seeking a flexible work schedule that allows you to enjoy your weekdays off? NexGen Solutions is looking for dedicated individuals to join our team as Part-Time Weekend Customer Service Representatives. We pride ourselves on delivering exceptional service and are searching for team players who are available to work weekends to support our growing customer base.
As a Weekend Associate, you will be the face of our brand, ensuring every customer interaction leaves a lasting positive impression. This is an excellent opportunity for students, retirees, or anyone looking for a secondary income stream without the stress of a traditional Monday-Friday commitment.
Responsibilities
- Greet and assist customers with a friendly and professional demeanor, ensuring a welcoming environment.
- Handle inbound inquiries via phone, email, and in-person to resolve issues and answer questions efficiently.
- Process transactions, returns, and exchanges accurately using the Point of Sale (POS) system.
- Collaborate with the sales team to identify upselling opportunities and enhance the customer shopping experience.
- Maintain a clean and organized workspace, adhering to all safety and security protocols.
- Stay updated on product knowledge and store promotions to provide accurate information to shoppers.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or retail experience is preferred but not mandatory.
- Strong verbal communication skills and the ability to interact positively with diverse populations.
- Must be available to work weekends, specifically Saturday and Sunday.
- Basic computer proficiency and comfort with mobile devices.
- Ability to stand for extended periods and lift up to 25 lbs.