Job Description
Join our dynamic support team in Charlotte and make an immediate impact! We're seeking dedicated professionals to deliver exceptional customer service during weekend and overnight shifts. This is your opportunity to join a forward-thinking company offering competitive pay, flexible scheduling, and a supportive work environment. Perfect for students, night owls, and those seeking work-life balance. Start immediately and grow your career in customer experience.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during weekend/night shifts
- Resolve technical issues and process orders with precision
- Document interactions using CRM systems while maintaining confidentiality
- Collaborate with on-site teams to escalate complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or technical support experience
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and professional phone demeanor
- Ability to work independently during overnight shifts
- Proficient with Microsoft Office and basic troubleshooting tools
- Reliable transportation for evening/weekend shifts