Job Description
Join the Team That Works While Others Play.
Are you seeking a flexible career that fits your lifestyle? Apex Technical Solutions is currently hiring dedicated professionals for Night Shift and Weekend Positions in Washington DC and Pennsylvania.
We are looking for individuals who thrive in a dynamic environment and want to contribute to our 24/7 operational excellence. As a key member of our support team, you will provide critical technical assistance and customer service to our growing client base.
Why Apply?
- Flexible Schedule: Enjoy your weekdays while working our dynamic weekend and night shifts.
- Competitive Pay: Earn a competitive hourly wage with opportunities for overtime.
- Shift Differential: Additional compensation for working night hours.
- Growth Opportunities: Clear pathways for advancement within our technical organization.
Don't miss this chance to build a career with a forward-thinking company.
Responsibilities
- Provide high-quality technical support and troubleshooting for clients during off-peak hours.
- Monitor system performance and resolve critical incidents immediately to ensure business continuity.
- Maintain accurate and detailed records of all technical interactions and tickets.
- Collaborate closely with the day-shift team to ensure seamless handovers and knowledge transfer.
- Participate in weekend training sessions and skill development workshops to stay ahead of industry trends.
- Adhere to all company security protocols and safety guidelines during night operations.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is required.
- Ability to work flexible schedules, including weekends and rotating night shifts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic ticketing systems.