Job Description
Are you looking for a rewarding career with flexible hours? Apex Workforce Solutions is currently seeking dedicated individuals for our Night Shift Operations team in Orlando, Florida. This role offers a perfect balance for those seeking weekend flexible schedules or full-time night shifts. Join a dynamic team where your contributions matter.
We are looking for reliable, hardworking candidates who thrive in a fast-paced environment and want to advance their careers in customer service and logistics.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during night shifts.
- Process incoming orders, returns, and exchanges accurately and efficiently.
- Maintain precise records in the company database and CRM systems.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Adhere to all safety protocols and company operational guidelines.
- Assist in training new hires on night shift procedures.
- Ensure 100% data accuracy in daily reporting.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or call center operations is preferred.
- Must be available to work Night Shifts (10:00 PM - 6:00 AM) and Weekends.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently with minimal supervision.
- Reliable transportation and punctuality are mandatory.