Job Description
Are you a night owl looking for a rewarding career? Apex Global Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in New York. We offer a dynamic environment, competitive benefits, and the flexibility of weekend shifts for those who need it.
In this role, you will be the face of our brand for our after-hours clients. You will troubleshoot technical issues, resolve inquiries, and ensure our customers have a seamless experience, no matter the time of day. We value integrity, efficiency, and a customer-first mindset.
Responsibilities
- Resolve Technical Issues: Provide expert technical support to clients via phone, email, and chat during night and weekend shifts.
- Manage Ticket Queues: Prioritize and efficiently handle incoming support tickets to ensure 100% customer satisfaction.
- Documentation: Accurately document all customer interactions and solutions in our CRM system.
- Collaboration: Communicate effectively with day-shift teams to hand over unresolved issues.
- Process Improvement: Identify recurring issues and suggest process improvements to enhance team efficiency.
Qualifications
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Experience: Minimum 1-2 years of experience in customer support or technical help desk roles.
- Communication: Exceptional verbal and written communication skills with a professional tone.
- Technical Skills: Proficient in troubleshooting operating systems, browsers, and common software applications.
- Computer Literacy: Strong typing skills and comfort with ticketing software (e.g., Zendesk, Jira).