Job Description
Are you a night owl who thrives when the world is asleep?
Apex Tech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our elite team in New York. If you excel at solving complex problems under pressure and enjoy providing exceptional service during off-hours, we want to hear from you.
We offer a premium benefits package, a competitive salary, and a supportive culture that values work-life balance. Join us and become a key player in our 24/7 operations.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Troubleshoot technical issues and provide clear, step-by-step solutions to ensure client satisfaction.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and continuity of support.
- Identify recurring issues and provide feedback to the product development team to improve user experience.
- Maintain a high level of professionalism and patience, even during high-pressure situations.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification preferred.
- 1-2 years of experience in customer support or technical support roles.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Ability to work independently and manage time effectively during night shifts.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Must be willing to work nights, weekends, and holidays as required.