Job Description
Are you a night owl looking for a stable career with immediate start opportunities? Apex Digital Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Raleigh, North Carolina. This role offers competitive pay, comprehensive benefits, and the flexibility of weekend shifts for those who thrive in a 24/7 operational environment.
We are looking for a proactive problem-solver who can manage high volumes of inquiries during off-peak hours. If you are ready to advance your career in a professional setting with immediate availability, we want to hear from you.
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless handover of critical issues.
- Identify and escalate product or process improvements to management.
- Maintain a professional and empathetic demeanor while handling difficult customer situations.
Qualifications
- High school diploma or equivalent required; Associate’s degree or technical certification is a plus.
- Previous experience in customer support, technical helpdesk, or call center environments.
- Must be available to work nights and weekends on a rotating schedule.
- Strong troubleshooting skills and ability to navigate multiple software platforms simultaneously.
- Excellent written and verbal communication skills in English.