Job Description
Join MetroSupport Services and transform your weekends into extra cash! We're seeking energetic Night Shift Customer Specialists to deliver exceptional service while earning competitive pay in Kansas City's thriving service industry. Perfect for students, side hustlers, and night owls looking to maximize their income without disrupting daytime schedules. Enjoy flexible 12-hour shifts with premium pay rates and comprehensive training.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during weekend night shifts
- Process transactions and resolve billing disputes with precision
- Maintain detailed client records in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Adhere to strict compliance protocols for sensitive data handling
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service experience preferred
- Available weekends (Fri-Sun) 8 PM - 8 AM
- Proficient with Microsoft Office and CRM software
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, high-stress environments
- Reliable transportation to downtown KC location