Job Description
We are looking for a dedicated Night Shift Customer Service Representative to join our elite team in New York, NY. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you. This role offers the perfect opportunity to secure stable weekend and evening shifts while enjoying competitive pay and comprehensive benefits.
As a key member of our operations team, you will be the first point of contact for our valued clients during our peak hours. We pride ourselves on delivering exceptional service, and we are looking for individuals who embody our core values of integrity, professionalism, and efficiency.
Responsibilities
- Manage high-volume inbound and outbound calls during night and weekend shifts.
- Resolve complex customer inquiries with empathy, patience, and efficiency.
- Document customer interactions accurately in our CRM database.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Adhere to all company policies, procedures, and safety guidelines.
- Identify opportunities to upsell or cross-sell products and services.
Qualifications
- Minimum of 1-2 years of experience in customer service or call center operations.
- Mandatory Requirement: Must be available to work nights, weekends, and holidays on a rotating schedule.
- Strong verbal communication and active listening skills.
- Proficiency with CRM software and computer systems (Microsoft Office Suite).
- Ability to work independently and manage time effectively during night shifts.
- High school diploma or equivalent; Bachelor's degree preferred.