Job Description
Are you looking for a career that offers a different perspective on the workday? Apex Logistics Solutions is currently hiring dedicated professionals for our Night Shift Customer Service team in Los Angeles, CA.
We offer a competitive benefits package, a quiet work environment, and the opportunity to be part of a thriving industry. If you are a self-starter with excellent communication skills and are available for shift work, we want to hear from you.
Why Choose Us?
- Flexible Scheduling: We support a healthy work-life balance.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Facility: State-of-the-art office in the heart of LA.
- Career Growth: Opportunities for advancement within the company.
Join us this weekend and make a difference in our operations!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email during the night shift.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Update customer accounts and records accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and safety protocols.
- Identify and escalate complex issues to the appropriate management level.
- Provide accurate information regarding products, services, and order status.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer-based systems.
- Ability to work independently with minimal supervision.
- Must be authorized to work in the United States.