Job Description
Are you looking for immediate start opportunities in the Columbus, OH area? Nexus Customer Solutions is hiring Night Shift Customer Service Representatives to join our high-performing team. We specialize in providing top-tier support for leading brands, and we need passionate individuals ready to make an impact on the weekend.
We offer a competitive benefits package, including health insurance, paid time off, and career growth opportunities. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you today.
Why Choose Nexus?
- Immediate Hiring: Start working within days, not weeks.
- Flexible Scheduling: Primarily Weekend Shift and Night Shift roles available.
- Modern Facilities: State-of-the-art office environment in Columbus.
- Career Advancement: Clear paths to Team Lead and Management positions.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat during night and weekend shifts.
- Resolve complex customer issues with empathy and efficiency, ensuring a high first-contact resolution rate.
- Accurately document all customer interactions and account updates in our CRM system.
- Adhere to all call scripts and quality assurance guidelines to maintain brand standards.
- Escalate unresolved issues to senior support staff or management when necessary.
- Participate in team meetings and training sessions to improve service delivery.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call center, or retail is preferred but not required for the right candidates.
- Must be available to work Weekend Shifts and Night Shifts (evenings/overnights).
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Excellent verbal communication skills and a professional telephone manner.
- Ability to work independently and remain focused during late-night shifts.