Job Description
We are looking for a dedicated Night Shift Customer Service Representative to join our dynamic team in Austin, TX. If you thrive in a fast-paced environment and value your weekends off, this is the perfect opportunity for you. We pride ourselves on a premium work culture that prioritizes employee well-being and professional growth.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive top-tier assistance during off-peak hours. We offer a flexible schedule, competitive pay, and a comprehensive benefits package.
Responsibilities
- Manage high-volume incoming calls and emails during the night shift.
- Resolve complex customer inquiries with empathy and technical expertise.
- Document all interactions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a positive and professional demeanor in a 24/7 operational environment.
Qualifications
- High school diploma or equivalent required.
- 1-2 years of experience in customer service or technical support.
- Must be available to work nights (e.g., 10:00 PM - 6:00 AM) and weekends.
- Strong problem-solving skills and attention to detail.
- Proficiency with Microsoft Office Suite and CRM software.