Job Description
Are you looking for a rewarding career with flexible hours? Apex Logistics is currently seeking dedicated Night Shift Customer Service Representatives to join our team in Richmond, Virginia.
Our night shift team plays a crucial role in ensuring our clients receive top-tier support around the clock. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.
Why Join Us?
- Competitive pay ranging from $18.00 - $22.00 per hour.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Weekly pay and performance bonuses.
- Modern, air-conditioned facility.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat during night hours.
- Resolve complex issues and escalate tickets when necessary to ensure customer satisfaction.
- Accurately update customer accounts and maintain detailed logs of all interactions.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is preferred but not required.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Must be available to work rotating night shifts and weekends.