Job Description
Are you looking for a rewarding career with a company that values your time and dedication? Apex Digital Solutions is currently seeking a highly motivated Night Operations Associate to join our elite team in Los Angeles, California.
We specialize in providing top-tier technical support and customer success services across the nation. Our culture is built on flexibility, growth, and employee well-being. If you thrive in a fast-paced environment and enjoy the autonomy of a night shift, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy a healthy work-life balance with our weekend and night shift options.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement into management and specialized technical roles.
- Modern Benefits: Health, dental, and vision insurance, plus paid time off.
Take the next step in your career today by applying for this exciting opportunity in California.
Responsibilities
- Manage Inquiries: Handle incoming customer tickets and inquiries via chat and email during night and weekend shifts with a focus on rapid resolution and high satisfaction.
- System Monitoring: Monitor internal systems and ticket queues to ensure no customer request falls through the cracks during off-hours.
- Data Entry: Accurately update customer accounts, log interactions in CRM software, and maintain detailed records of all support activities.
- Collaboration: Communicate effectively with the day-shift team to provide context on unresolved issues and ensure seamless service continuity.
- Process Improvement: Identify recurring issues in workflows and propose actionable solutions to enhance operational efficiency.
Qualifications
- Education: High school diploma or GED required; Associate’s degree or equivalent experience in customer service preferred.
- Experience: Minimum of 1-2 years of experience in customer support, call center operations, or technical support.
- Availability: Must be willing and able to work nights, weekends, and holidays as required by business needs.
- Skills: Strong proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk) is essential.
- Communication: Exceptional verbal and written communication skills with the ability to de-escalate difficult situations professionally.