Job Description
Join our award-winning luxury hotel in the heart of Boston as a full-time Hospitality Manager specializing in weekend operations. This unique role offers the perfect work-life balance for professionals seeking a 5-day workweek (Saturday-Wednesday) while delivering exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and the opportunity to lead a dynamic team in one of America's most vibrant cities.
Why Join Us?
- Consistent weekend schedule with weekday off
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Professional development opportunities
- Employee discounts at partner venues
Responsibilities
- Oversee all weekend front desk operations and guest services
- Manage team scheduling, training, and performance optimization
- Handle escalated guest inquiries and resolve service issues
- Monitor inventory and operational budgets for weekend shifts
- Collaborate with department heads for seamless weekday transitions
- Implement and maintain brand service standards
- Analyze weekend performance metrics and implement improvements
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 3 years hotel management experience
- Proven expertise in weekend shift leadership
- Strong conflict resolution and customer service skills
- Proficiency in hotel management software (Opera, etc.)
- Boston knowledge and local tourism expertise preferred
- Ability to work independently with minimal supervision
- Valid Massachusetts driver's license (for errands)