Job Description
Join our dynamic team at Metro Services Group as a Full-Time Weekend Shift Supervisor! We're seeking passionate individuals to lead our weekend operations in Louisville, KY, ensuring exceptional service delivery and team performance. This role offers competitive compensation, career advancement opportunities, and a supportive work environment. If you thrive in fast-paced settings and excel at motivating teams, apply today to become an integral part of our growing organization!
Responsibilities
- Oversee daily weekend operations, ensuring all service standards are met
- Lead and mentor a team of 8-12 staff members during shifts
- Handle customer inquiries and resolve escalations with professionalism
- Monitor inventory levels and coordinate restocking activities
- Implement safety protocols and maintain compliance with regulations
- Generate shift reports and performance metrics for leadership review
- Collaborate with weekday managers for seamless transition of operations
Qualifications
- Minimum 2 years supervisory experience in customer service or operations
- Proven ability to manage teams in high-volume environments
- Strong conflict resolution and communication skills
- Flexibility to work weekends (Fri-Sun) and holidays
- Basic proficiency with scheduling and inventory management software
- Valid driver's license with clean driving record (required for logistics coordination)
- High school diploma or equivalent; associate degree preferred