Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist at Premier Support Solutions! We're seeking dedicated professionals to deliver exceptional customer experiences during our peak weekend hours. This full-time role offers competitive pay, comprehensive benefits, and a predictable schedule perfect for work-life balance. If you thrive in fast-paced environments and value flexibility, apply today to become part of our award-winning support team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and account-related issues
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in weekend on-call rotations for critical system issues
- Contribute to process improvement initiatives for weekend operations
Qualifications
- Minimum 2 years customer service experience in high-contact environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional problem-solving skills with ability to multitask effectively
- Strong written/verbal communication and active listening abilities
- Availability for consistent weekend shifts (Saturday/Sunday 6AM-6PM)
- Ability to work independently with minimal supervision
- Preferred: bilingual English/Spanish certification
- Must pass background check and drug screening