Job Description
Are you looking for a stable, rewarding Full-Time career with immediate start availability?
Apex Technical Services is expanding our support operations in Charlotte, NC, and we are seeking dedicated Weekend Specialists to join our elite team. We are currently hiring for roles that support clients across North Carolina and Virginia, offering a competitive pay structure and excellent benefits for those committed to weekend shifts.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Weekend Premium: Enjoy competitive hourly rates and no weekend commute stress.
- Growth Opportunities: Clear pathways to permanent day-shift roles based on performance.
Don't miss this chance to secure your future with a company that values reliability and customer success.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and live chat during weekend shifts.
- Diagnose technical issues and provide step-by-step solutions to clients across the Carolinas and Virginia regions.
- Maintain accurate records of all interactions and service tickets within the CRM system.
- Collaborate with the Monday-Friday operations team to ensure seamless service continuity.
- Adhere to all company service level agreements (SLAs) and quality assurance standards.
- Identify trends in customer feedback and suggest process improvements to management.
Qualifications
- High school diploma or equivalent required; Associate's degree or technical certification preferred.
- Minimum 1 year of experience in customer service or technical support.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.