Job Description
Join MetroCare Solutions as a Weekend Operations Specialist and build a career that aligns with your lifestyle! We're seeking a motivated professional to lead our weekend operations in Seattle, offering a rare opportunity for full-time work with Saturday/Sunday scheduling and weekday flexibility. This role combines competitive compensation with comprehensive benefits, including health insurance, 401(k) matching, and paid time off.
As a cornerstone of our weekend service team, you'll ensure seamless operations during our busiest hours while maintaining work-life balance through our flexible weekday scheduling. Ideal for individuals who excel in autonomous environments and thrive in customer-facing roles.
Responsibilities
- Oversee weekend facility operations and service delivery
- Lead a team of 5-7 weekend staff members
- Resolve escalated customer issues with empathy and efficiency
- Implement process improvements for weekend workflows
- Conduct weekend inventory audits and quality checks
- Collaborate with weekday managers for seamless handovers
- Generate weekend performance reports and analytics
Qualifications
- 3+ years of operations or customer service leadership
- Experience managing weekend/holiday shifts preferred
- Strong conflict resolution and decision-making skills
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office and scheduling software
- Flexibility to work weekends and occasional weekdays
- Valid Washington State driver's license
- Bachelor's degree or equivalent experience required