Job Description
Join Metro Retail Solutions as a Full-Time Weekend Customer Service Specialist and kickstart your career immediately! We're seeking dedicated professionals in Kansas City, MO, to deliver exceptional service during peak weekend hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for those seeking weekend-focused roles with full-time stability and growth opportunities.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and in-person interactions
- Process transactions accurately while maintaining service standards
- Resolve customer concerns with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless operations
- Contribute to weekend inventory management and merchandising tasks
- Maintain detailed records of customer interactions and resolutions
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or retail experience
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with clear articulation
- Availability to work weekends (Friday-Sunday) and holidays
- Proficiency in POS systems and basic office software
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude with a customer-first mindset