Job Description
Join our dynamic support team at TechFlow Solutions! We're seeking motivated individuals to provide exceptional customer service during weekend night shifts. This entry-level role offers flexible hours while supporting our tech clients with real-time troubleshooting and issue resolution. Gain valuable experience in a fast-paced startup environment with opportunities for growth.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during weekend night shifts (Sat-Sun 10 PM - 6 AM)
- Troubleshoot technical issues and provide step-by-step solutions
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with overnight support teams for complex escalations
- Maintain high customer satisfaction metrics (CSAT >90%)
- Participate in weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer literacy and typing proficiency (40+ WPM)
- Excellent verbal communication skills in English
- Ability to work independently during overnight hours
- Customer service experience preferred but not required
- Reliable internet connection and quiet home workspace
- Must be available for both weekend nights consistently