Job Description
Join our dynamic team at Carolina Connect Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our clients during weekend shifts. This role offers hands-on experience in a fast-paced environment with opportunities for growth. Perfect for students, career changers, or those seeking flexible weekend work. Enjoy competitive pay, comprehensive training, and a supportive culture that values your contributions.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical and billing issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Meet weekly performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Provide feedback to improve customer experience processes
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or support experience
- Strong communication skills with clear, professional verbal and written abilities
- Proficiency in basic computer applications and quick learning of new software
- Ability to work independently and as part of a team in a weekend schedule
- Problem-solving mindset with attention to detail
- Reliable transportation to our Charlotte facility