Job Description
Join Our Team: Weekend Support Specialist in New York City
We are looking for a highly motivated and detail-oriented Weekend Support Specialist to join our dynamic team in New York. If you are seeking a flexible schedule that fits around your personal life, this is the perfect opportunity. We value work-life balance and offer competitive pay for weekend shifts.
Why Apply?
- Flexible Schedule: Work just two days a week (Saturday & Sunday) with full weekday availability.
- Competitive Pay: Earn $25 - $35 per hour depending on experience.
- Prime Location: Based in the heart of Manhattan, NYC.
- Modern Environment: Join a forward-thinking tech company with a collaborative culture.
As a Weekend Support Specialist, you will be the first point of contact for our clients, ensuring seamless service delivery during peak weekend hours.
Responsibilities
- Provide top-tier technical support and customer service via phone, email, and live chat.
- Diagnose and troubleshoot technical issues for a diverse client base in a timely manner.
- Maintain accurate records of all client interactions and tickets in the CRM system.
- Collaborate with the weekday support team to ensure continuity of care.
- Stay updated on product features and troubleshooting procedures.
- Adhere to company policies and performance metrics.
Qualifications
- Previous experience in customer support, helpdesk, or technical assistance (1+ years preferred).
- Strong problem-solving skills and ability to think on your feet.
- Excellent written and verbal communication skills.
- Must be available to work weekends (Saturday and/or Sunday).
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Reliable internet connection and home office setup.