Job Description
Are you a motivated professional seeking a weekend shift job with immediate hire opportunities in the heart of Silicon Valley? TechFlow Solutions is looking for a dedicated Customer Support Specialist to join our high-performance team in San Jose, CA.
We offer a competitive salary, a dynamic work environment, and the flexibility to enjoy your weekdays off. If you have excellent communication skills and a passion for problem-solving, we want to meet you.
Responsibilities
- Manage and resolve high-volume customer inquiries via phone and email with a focus on efficiency and accuracy.
- Troubleshoot and diagnose technical issues for B2B clients using established protocols.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Proactively identify trends in customer feedback to help improve service quality and product offerings.
- Adhere to all company policies, safety guidelines, and performance metrics.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills with a professional tone.
- Ability to work flexible hours, including weekends, with a commitment to reliability.
- Proficiency in Microsoft Office Suite and CRM software.
- Basic troubleshooting skills for hardware and software issues.