Job Description
Are you seeking a stable, rewarding career with the flexibility of a weekend schedule? Omaha Customer Solutions is looking for a dedicated Customer Support Specialist to join our thriving team in Omaha, Nebraska. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with professionalism and efficiency. We offer a competitive compensation package, comprehensive benefits, and a supportive work environment that prioritizes work-life balance.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr).
- Full-time hours with consistent weekly pay.
- Health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Modern office environment in the heart of Omaha.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist clients with product troubleshooting, account management, and service requests.
- Accurately document all interactions and issue resolutions within our CRM database.
- Collaborate with the operations team to identify trends and improve service protocols.
- Escalate complex technical issues to senior leadership while keeping the customer informed.
- Maintain a professional, empathetic demeanor during peak weekend hours.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or support roles.
- Must be available to work full-time hours on Saturday and Sunday.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and thrive in a fast-paced, team-oriented environment.