Job Description
Are you a weekend warrior looking for a stable, full-time career?
Apex Innovations is seeking a highly skilled Weekend Support Specialist to join our dynamic team in Charlotte, North Carolina. We are dedicated to providing exceptional service to our clients, and we need a reliable individual to lead our weekend operations. Enjoy a competitive salary, comprehensive benefits package, and the flexibility to manage your work-life balance.
Why Join Us?
• Flexible Schedule: Focus on your weekends while maintaining a stable full-time income.
• Modern Environment: Work with cutting-edge technology in a collaborative office setting.
• Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Provide technical troubleshooting and customer support via phone, email, and chat during weekend shifts.
- Analyze and resolve complex hardware and software issues efficiently.
- Maintain accurate and detailed documentation of all support tickets and case resolutions.
- Collaborate with the on-site support team to ensure seamless service continuity.
- Conduct quality assurance reviews to ensure service standards are met.
- Assist in training new support staff on weekend protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- 1-3 years of experience in customer service or technical support.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work Saturday and Sunday from 9:00 AM to 6:00 PM.