Job Description
Are you looking for a rewarding career that offers the flexibility you need while providing the stability you deserve? At Apex Tech Solutions, we are seeking a dedicated Weekend Support Specialist to join our growing team in Reston, Virginia. We value work-life balance and offer a competitive benefits package for our weekend staff. If you have a passion for helping others and thrive in a dynamic environment, we want to hear from you.
We are looking for a proactive problem-solver who can handle high-volume inquiries with a smile. You will be the face of our brand for our customers during the critical weekend window, ensuring they receive the technical assistance and support they need to succeed.
Responsibilities
- Provide exceptional technical and product support to customers during peak weekend hours.
- Diagnose and troubleshoot complex customer issues via phone, email, and chat.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Collaborate with the internal engineering team to escalate and resolve critical bugs.
- Contribute to team meetings and process improvement initiatives.
- Ensure all support tickets are resolved within agreed-upon service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong verbal and written communication skills.
- Ability to work independently and as part of a diverse team.
- Must be available to work weekends (Saturday and Sunday).
- Familiarity with ticketing systems (e.g., Zendesk, Jira) is highly desirable.