Job Description
Are you looking for a role that offers flexibility and stability? Metro Customer Services is seeking a dedicated Weekend Shift Support Specialist to join our dynamic team in Boston, Massachusetts.
In this role, you will be the first point of contact for our valued clients, ensuring seamless service delivery during peak weekend hours. We offer a competitive hourly rate, a modern work environment, and the chance to build a long-term career with a top-tier organization.
Why Join Us?
We value our employees and offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot a variety of technical issues to ensure client satisfaction.
- Maintain accurate records of all interactions and issues within the CRM system.
- Collaborate with the team to resolve complex escalations efficiently.
- Adhere to company policies and quality assurance standards.
- Identify opportunities to improve workflow and customer experience.
- Assist in training new team members during off-peak hours.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is preferred.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem-solving mindset with a focus on detail.
- Reliable internet connection and home office setup (if remote hybrid).