Job Description
Are you looking for a rewarding career that offers the perfect work-life balance? TechHorizon Inc. is currently hiring for Weekend Shift positions in San Jose, CA. We value our employees' time and offer competitive pay for the hours you work.
As a Weekend Specialist, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying your weekdays off. This is an excellent opportunity for students, retirees, or anyone seeking part-time flexibility in the tech industry.
Why Join Us?
- Flexible scheduling: Work Saturday and Sunday, enjoy your Monday through Friday.
- Competitive hourly rate with potential for overtime.
- Modern office environment with free parking.
- Opportunity for career growth within the company.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve technical and billing issues with a focus on empathy and efficiency.
- Update customer accounts and maintain accurate records in the CRM system.
- Collaborate with the weekday team to ensure seamless workflow transitions.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) consistently.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- High school diploma or equivalent required.
- Must be reliable and punctual.