Job Description
Are you looking for Weekend Shift Full Time jobs in New York?
Apex Support Solutions is seeking a dedicated and customer-centric professional to join our elite weekend team. We specialize in providing top-tier support for leading financial and tech clients, offering a unique opportunity to work full-time hours without sacrificing your weekday life. If you thrive in a high-paced environment and want to make a real impact while enjoying a competitive salary and comprehensive benefits, we want to meet you.
Why Join Us?
- Work-Life Balance: Enjoy your weekdays free with our exclusive weekend-only schedule.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement into Team Lead and Management roles.
- Modern Benefits: Health, dental, vision, and 401(k) matching available immediately.
Don't miss this chance to secure a stable, rewarding position in the heart of New York City.
Responsibilities
- Resolve Inquiries: Provide exceptional technical and procedural support to high-volume clients via phone, email, and chat during weekend shifts.
- Issue Management: Log, track, and escalate complex customer issues using our CRM system (Salesforce/Zendesk) to ensure timely resolution.
- Documentation: Maintain accurate and detailed records of all customer interactions and transactions.
- Process Improvement: Identify trends in customer feedback and suggest operational improvements to enhance the weekend service experience.
- Team Collaboration: Partner with onshore teams during overlapping hours to ensure seamless handoffs.
- Compliance: Adhere strictly to company policies, data privacy regulations, and quality assurance standards.
Qualifications
- Experience: Minimum 1 year of experience in customer service, technical support, or call center operations.
- Availability: Must be available to work full-time weekend shifts (Saturday and Sunday, or Friday-Sunday) with flexibility for overtime.
- Communication: Superior verbal and written communication skills with a neutral accent required.
- Technical Proficiency: Comfortable navigating multiple software applications and CRM platforms.
- Education: High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Problem Solving: Strong analytical skills with the ability to think critically and troubleshoot under pressure.