Job Description
Join our award-winning team at Apex Solutions Group as a Weekend Shift Full-Time Customer Service Specialist. Enjoy the perfect work-life balance with a consistent Saturday/Sunday schedule while delivering exceptional support to our global clientele. This premium role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic, tech-forward environment.
What We Offer:
- Consistent weekend schedule (Sat-Sun) with weekday flexibility
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and professional development stipend
- Modern downtown Seattle workspace
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve complex technical issues and account inquiries
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Train on new products and service protocols
- Contribute to process improvement initiatives
Qualifications
- 3+ years customer service experience
- Proficiency with Salesforce and Zendesk
- Strong problem-solving and conflict resolution skills
- Ability to thrive in fast-paced weekend environment
- Excellent written and verbal communication
- Associate's degree or equivalent experience
- Availability for 8-hour weekend shifts (6AM-2PM or 2PM-10PM)