Job Description
Are you looking for a weekend shift job in Raleigh, NC that offers stability and growth? Triangle Support Services is hiring dedicated Customer Support Specialists to join our expanding team.
Working the weekend allows you to enjoy the best of both worlds: avoiding the Monday-Friday commute and enjoying lower call volumes for a more relaxed work environment. We are seeking individuals who are detail-oriented, patient, and eager to provide top-tier service to our clients.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible schedule with paid time off.
- Health, dental, and vision insurance options.
- Training and professional development opportunities.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot technical software issues and provide step-by-step solutions.
- Document all customer interactions, account details, and issue resolutions in the CRM system accurately.
- Collaborate with the Monday-Friday support team to ensure seamless handovers and continuity of care.
- Identify opportunities to upsell products or services and resolve customer complaints effectively.
- Maintain a clean and organized workspace and adhere to all company policies and procedures.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong verbal communication skills with the ability to explain complex concepts simply.
- Must be available to work every Saturday and Sunday (24-hour availability required).
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a remote or hybrid setting.