Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist at Ohio Solutions Group! We're seeking passionate individuals to deliver exceptional experiences to our clients during weekend hours. This role offers flexibility with Saturday/Sunday shifts while providing competitive pay and growth opportunities. Enjoy a supportive environment where your contributions directly impact customer satisfaction and business success.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support using internal knowledge bases
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with weekday teams to ensure seamless service continuity
- Identify upsell opportunities and cross-reference customer needs with available solutions
- Participate in weekend team huddles to align on priorities and challenges
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Proficient with CRM software (Salesforce, Zendesk, or similar)
- Exceptional problem-solving abilities and conflict resolution skills
- Ability to thrive in fast-paced weekend work schedules
- Strong written and verbal communication skills
- High school diploma or equivalent; associate's degree preferred
- Weekend availability essential (Saturdays/Sundays 8am-8pm)