Job Description
Join Metro Retail Solutions as a Weekend Shift Customer Service Specialist in the heart of Manhattan! We're seeking dynamic professionals to deliver exceptional customer experiences during our busiest weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for advancement in a fast-paced retail environment. Perfect for students, night owls, and those seeking weekend-focused work-life balance.
Our Times Square location serves thousands of international visitors and local shoppers daily. You'll be the face of our premium retail brand, representing excellence in customer service and product knowledge. Weekend shifts offer premium pay rates and a collaborative team atmosphere where your contributions are valued.
Responsibilities
- Provide exceptional in-person customer service during weekend peak hours (Saturday-Sunday)
- Process transactions accurately using POS systems and handle cash/credit payments
- Manage inventory and stock replenishment for high-demand product categories
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Execute visual merchandising standards to maintain premium store presentation
- Participate in weekend inventory counts and loss prevention protocols
Qualifications
- Minimum 1 year customer service or retail experience preferred
- Availability for weekend shifts (Saturday/Sunday) with weekday flexibility
- Proficiency with POS systems and basic inventory management
- Strong communication skills and multilingual abilities a plus
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent; college students encouraged to apply
- Positive attitude and problem-solving mindset under pressure